Car servicing and repairs | London | TW Motor Inc

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Normally, goods are despatched within 2 working days of us receiving your order.  Certain goods will be subject to availability - this will be specified in the product description.  In these cases, we will contact you to let you know the delivery date.

We do not pass or sell your data on to any third parties.  Your data will be held securely and will only be used for the purpose of processing the payments and delivery.  We may, however contact you to remind you of special offers and promotion of products and services provided by TW Motor Inc. Limited and its affiliates.

Faulty or damaged goods

At TW Motor Inc we aim to provide 100% customer satisfaction, and we will replace any item that is damaged or faulty on delivery. If you encounter a fault with any product, please fill in the form below and we will contact you within one working day.

Cancellation

You have the right to cancel your order within 9 days from the date goods are delivered to you.  You must notify us of your intention to cancel in writing by email or by post to:

TW Motor Inc Ltd

Kew Bridge

Lionel Road South

Brentford, Middlesex, TW8 0JA

All returns must be delivered back to us in the original state of receipt in their original packaging.  Returns are processed within 48 hours of receiving items.

Refund will not include the postage cost of returning items or any other carriage charges. The decision to give a refund is at our discretion. Items returned must be in a resalable condition.A handling charge may be charged.No item will be accepted as a cancellation, if the product has been used.

Special orders cannot be returned for a refund. Special orders include made to order products and special request orders.